99% of the time everything is going to go smoothly with your order, for the other 1% of the time we offer returns up to 14 days after you received your product. Before you ship your product back give us a call or email us. We will issue you a unique number to make sure your product doesn’t get lost and you’re refunded quickly.
Return Information for Products Purchased Online:14 Day Return Period - Products are eligible for returns for 14 days after delivery. If after 14 days of delivery, you have any problem with any of the items you purchased, please let us know and we will help you to work with the manufacturer to resolve the issue.
Restocking Fee - All returns are subject to up to a 15% restocking fee. These fees apply unless the item is defective, damaged, you received the wrong item, or the fee is prohibited by law.
Other Online Return Guidelines:
Return Information for Products Purchased In-Store:
14 Day Return Period - If for any reason you are unhappy with a product from Leslie's, return it with receipt within 14 days in its original container in saleable condition for a refund, exchange, or store credit equal to our original purchase price.
Restocking Fee - A restocking fee of 15% will be charged on any opened automatic pool cleaners, pumps, submersible pumps, booster pumps, filters, heaters, heat pumps, salt systems, motors, automation controllers, pool light fixture, and any fulfilled special order items, unless defective or prohibited by law.
Other In-Store Return Guidelines:
Returns Merchandise Authorization (RMA) Form:
When completing the Return Merchandise Authorization Form, please give a detailed description for your return along with photos. One of our team members will get back to you as quickly as possible. Please remember to add firstname.lastname@example.org to your Email Provider's Safe List. If you have any other questions or concerns, please contact us at 800-537-5437.