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Returns & Return Policy

99% of the time everything is going to go smoothly with your order, for the other 1% of the time we offer returns up to 14 days after you received your product. Before you ship your product back give us a call or email us. We will issue you a unique number to make sure your product doesn’t get lost and you’re refunded quickly.

Return Information for Products Purchased Online:

14 Day Return Period - Products are eligible for returns for 14 days after delivery. If after 14 days of delivery, you have any problem with any of the items you purchased, please let us know and we will help you to work with the manufacturer to resolve the issue.

Restocking Fee - All returns are subject to up to a 15% restocking fee. These fees apply unless the item is defective, damaged, you received the wrong item, or the fee is prohibited by law.

Other Online Return Guidelines:

  • Complete a Returns Merchandise Authorization (RMA) Form below or call us at 800-537-5437 for assistance.
  • You are responsible for the cost of shipping your return item back to us; the returned item must be received in the same condition in which it was delivered to you.
  • Product must be returned in like new condition in the original packaging; including warranty cards, and ALL owners’ manuals to be returned.
  • "Custom" orders, and opened covers are not refundable; please call for details.
  • Shipping and Handling charges are non-refundable.
  • Returns without an Returns Merchandise Authorization (RMA) number may result in your credit being delayed or denied.

Return Information for Products Purchased In-Store:

14 Day Return Period - If for any reason you are unhappy with a product from Leslie's, return it with receipt within 14 days in its original container in saleable condition for a refund, exchange, or store credit equal to our original purchase price.

Restocking Fee - A restocking fee of 15% will be charged on any opened automatic pool cleaners, pumps, submersible pumps, booster pumps, filters, heaters, heat pumps, salt systems, motors, automation controllers, pool light fixture, and any fulfilled special order items, unless defective or prohibited by law.

Other In-Store Return Guidelines:

  • Refunds for all check purchases will be issued store credit or a check from our corporate office within 10 business days of the return.
  • Refunds for cash purchases less than $50, will be refunded with cash or store credit.
  • Refunds for cash purcahses $50 or greater, will be issued store credit or a check from our corporate office wtihin 10 business days of the return for the amount of the return.
  • Purchases on a credit card may only be exchanged or have a credit applied to the original amount charged.
A Note on Chemicals and Paint:
There are certain products we sell that come in sealed containers for a reason. All of chemicals, and even our paints, cannot be returned for safety reasons. These products come in sealed containers because their concentrations and compositions are of the utmost importance and as a responsible retailer we need to guarantee that they have been unadulterated. That said, we stand by our commitment to the best customer service, and encourage you to call us directly if you have any questions or concerns.

Returns Merchandise Authorization (RMA) Form:

When completing the Return Merchandise Authorization Form, please give a detailed description for your return along with photos. One of our team members will get back to you as quickly as possible. Please remember to add rma@lesliespool.com to your Email Provider's Safe List. If you have any other questions or concerns, please contact us at 800-537-5437.

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